FAQ's
FAQ's
What is the check-in and check-out time?
Check-in is from [2:00 PM], and check-out is by [12:00 PM].
Early check-in and late check-out may be available upon request, subject to availability, additional fees may apply
Do you offer free Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available in all rooms and public areas of the hotel.
Is the hotel pet-friendly?
We regret don’t allow pets. We appreciate your understanding and recommend checking with local pet boarding facilities if you're traveling with pets.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard), debit cards, and cash payments. Online bookings can also be paid via preferred online travel agencies.
What is your cancellation policy?
Our standard cancellation policy is nonrefundable or no modified booking. Some rates and packages may have different cancellation terms, so please check your booking confirmation
Do you offer group booking discounts?
Yes, we offer special rates and packages for group bookings. Please contact our sales team at ota-admin@citrus-house.com for more information.
What dining options are available at the hotel?
We offer a variety of dining options including coffee shop at Crove coffee & Resto. Room service is available from 07.00 am-09.00pm
Where is the hotel located?
Citrus house is located Jl. Kol. Ahmad Syam, RT.03/RW.14, Baranangsiang, Kec. Bogor Tim., Kota Bogor, Jawa Barat 16143, easily accessible by car, taxi, or online/ public transportation.
Is parking available at the hotel?
Yes, we offer complimentary on-site parking for all guests.
Can I host an event or meeting at the hotel?
Absolutely! We have a variety of event spaces suitable for meetings, weddings, engagement, birthday and other events. Our event planning team is available to assist with all the details. Contact us at [ota-admin@citrus-house.com] for more information.
Do you offer wedding / engagement / birthday / meeting packages?
Yes, we offer comprehensive packages that can be tailored to your needs. Please reach out our team at [ota-admin@citrus-house.com] to discuss your dream events.
Do you have a loyalty program?
Yes, we offer a loyalty program with exclusive benefits and discounts for our frequent guests. Please inquire at the front desk for further information
How can I stay updated on hotel promotions and offers?
follow us on social media [Links to Facebook, Instagram, etc.] to receive the latest updates on promotions and special offers.
Who do I contact if I have more questions?
If you have any other questions, feel free to contact us at [rsv.citrus@gmail.com] or call us at +62 2518313098 / +6281874950246. We’re here to help!
Why Stay at Citrus House
Book your next stay now and enjoy exceptional service and friendly staff.
